Did you get a blue light?
Occasionally, a customer driving on the express lanes may see a blue light immediately after the overhead gantry. This indicates that either you did not have an E-ZPass™ when traveling these lanes to pay your toll or you had an E-ZPass™ that was not working properly.
No E-ZPass™ in your vehicle?
If you see this blue light and do not have an E-ZPass™, please contact us to make arrangements to pay your toll. See below for information on how to make that payment.
Have an E-ZPass™ in your vehicle?
If you have insufficient funds on your E-ZPass™ account, please pay Pocahantas 895 for your trip already traveled and contact E-ZPass™ Customer Service to increase your account funds.
If you have adequate funds on your E-ZPass™ account, please call Pocahantas 895 at 804-822-3458 or charge free at 1-866-428-6339.
Our payment options at the Laburnum ramps have changed.
Payment options at the Laburnum ramps are E-ZPass™ and Visa and Mastercard credit and debit cards. Cash is not accepted at the Laburnum toll points. For more information, check out our FAQs.
Make a Payment
Have you received a letter requesting payment of a toll?
Did you travel on the E-ZPass™ lanes without a valid transponder?
If so, Transurban makes it easy to make a payment for using Pocahontas 895. You have three convenient options:
Pay online
With our online payment system, it's easy to settle an unpaid toll. Click here to get started.
By mail
You can mail in toll payments to the address below. Please include your
name, date of violation, and license plate number with payment.
Pocahontas 895
501 Pocahontas Parkway
P.O. Box 7693
Richmond, VA 23231
Call us
- 804-822-3458 or charge free at 1-866-428-6339.
- 8:30 a.m. to 5 p.m., Monday through Friday.
- VISA and MasterCard are accepted.
In person
You can stop by our offices near the eastbound toll plaza. Just come into our administration building during office hours, and we can help you settle any unpaid tolls.
Check out our Customer Charter.