Dispute a Violation

Need help with a toll or notice? Start below.

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What's the Issue?

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Issue:

I am an E-ZPass customer and received a notice

Answer:

There are several possible reasons why your toll charges may not have been processed through your E-ZPass account:

Plate Not Linked: Video Tolling only works if your plate is on your account and funds are available.
Low Balance: If your account didn’t have enough funds at the time of travel, please allow 24–48 hours for your E-ZPass replenishment to process. Be sure to check your account for any missing transactions.
Transponder Issues: Incorrect mounting or certain vehicle features can prevent reads.
ezpassva.com/pdfs/Special-Vehicle-List.pdf
Account Problems:
– Transponder not registered or reported lost/stolen.
– Account closed for inactivity.
– On-the-Go Kit: $15 active immediately; remaining $20 after registration.
ezpassva.com/EZPages/RegisterOnTheGo.aspx

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Issue:

I am no longer associated with the license plate

Answer:

Our tolling system uses license plate recognition and DMV records to issue notices. If you are no longer associated with this license plate, please provide documentation from the DMV confirming the date of transfer or that the plate is no longer registered to you. Once we receive this documentation, we will review and determine if the notice can be voided.

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Issue:

I sold the vehicle that received a notice

Answer:

Our tolling system identifies vehicles through license plate recognition and DMV records. If you have sold the vehicle in question, please provide documentation from the DMV confirming the date of sale or transfer of ownership. Once we receive this documentation, we will review the account and determine whether the notice can be voided.

For vehicles registered in Virginia, you can obtain this documentation by visiting: dmv.virginia.gov.

If the DMV was not notified of the sale, all toll charges incurred prior to that notification remain the responsibility of the registered owner associated with the vehicle at the time of travel.

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We’re here to answer any questions

Issue:

I received a notice for the incorrect rate.

Answer:

The incorrect rate may be due to a vehicle misclassification. Billing rates are determined by vehicle class.
Please contact us so we can review your account and ensure the correct classification is applied.

View our current toll rates.

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We’re here to answer any questions

Issue:

My vehicle/license plate was stolen at the time of the trip(s)

Answer:

If your vehicle or license plate was stolen at the time of the trip(s), you are not liable for the toll charges, provided you can submit an official police report showing the theft was reported prior to the violation date. Please attach a copy of the report. The report must clearly indicate that the vehicle or plate was reported stolen before the date of the trip(s) in question.

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Issue:

The vehicle was rented or leased to someone else

Answer:

If the driver was a renter or lessee of the vehicle at the time of the trip(s), you may transfer liability by providing a copy of the rental or lease agreement. The agreement must be signed by both parties—the renter/lessee and the owner/lessor.

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We’re here to answer any questions

Issue:

I paid a missed toll, but received a notice

Answer:

If you already paid using the Missed a Toll option, please provide your payment confirmation number or attach proof of payment to help us verify the transaction.

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We’re here to answer any questions

Issue:

The owner of the vehicle is deceased

Answer:

If the registered owner of the vehicle has passed away, please attach a copy of the death certificate to update our records and address any toll-related charges.
Note: If the violations happened after the date of death, the estate is responsible.

Get in Touch With Us

We’re here to answer any questions

Issue:

The license plate number is incorrect

Answer:

If you cannot read the license plate image on your bill, or if the license plate number or state appears incorrect, please describe the issue in the “Reason for Dispute” field.

If you need a clearer image, include this request in your explanation, and we can email you a photo of the license plate upon request.

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We’re here to answer any questions

Issue:

Other

Answer:

If your reason for dispute isn’t listed, please describe it in the “Reason for Dispute” field.

Get in Touch With Us

We’re here to answer any questions

Issue:

I am an E-ZPass customer and received a statement

Answer:

There are several possible reasons why your toll charges may not have been processed through your E-ZPass account:

Plate Not Linked: Video Tolling only works if your plate is on your account and funds are available.
Low Balance: If your account didn’t have enough funds at the time of travel, please allow 24–48 hours for your E-ZPass replenishment to process. Be sure to check your account for any missing transactions.
Transponder Issues: Incorrect mounting or certain vehicle features can prevent reads.
ezpassva.com/pdfs/Special-Vehicle-List.pdf
Account Problems:
– Transponder not registered or reported lost/stolen.
– Account closed for inactivity.
– On-the-Go Kit: $15 active immediately; remaining $20 after registration.
ezpassva.com/EZPages/RegisterOnTheGo.aspx

Issue:

I am no longer associated with the license plate

Answer:

Issue:

I sold the vehicle that received a notice

Answer:

For vehicles registered in Virginia, you can obtain this documentation by visiting: dmv.virginia.gov.

If the DMV was not notified of the sale, all toll charges incurred prior to that notification remain the responsibility of the registered owner associated with the vehicle at the time of travel.

Issue:

I was billed for the incorrect rate.

Answer:

The incorrect rate may be due to a vehicle misclassification. Billing rates are determined by vehicle class. Please contact us so we can review your account and ensure the correct classification is applied.

View our current toll rates.

Issue:

My vehicle/license plate was stolen at the time of the trip(s)

Answer:

If your vehicle or license plate was stolen at the time of the trip(s), you are not liable for the toll charges provided you can submit an official police report showing the theft was reported prior to the violation date. Please attach a copy of the report. The report must clearly indicate that the vehicle or plate was reported stolen before the date of the trip(s) in question.

Issue:

The vehicle was rented or leased to someone else

Answer:

If the driver was a renter or lessee of the vehicle at the time of the trip(s), you may transfer liability by providing a copy of the rental or lease agreement.
The agreement must be signed by both parties—the renter/lessee and the owner/lessor.

Issue:

I paid a missed toll, but received a notice

Answer:

If you already paid using the Missed a Toll option, please provide your payment confirmation number or attach proof of payment to help us verify the transaction.

Issue:

The owner of the vehicle is deceased

Answer:

If the registered owner of the vehicle has passed away, please attach a copy of the death certificate to update our records and address any toll-related charges.

Note: If the violations happened after the date of death, the estate is responsible.

Issue:

The license plate number is incorrect

Answer:

If you cannot read the license plate image on your bill, or if the license plate number or state appears incorrect, please describe the issue in the “Reason for Dispute” field.

If you need a clearer image, include this request in your explanation, and we can email you a photo of the license plate upon request.

Issue:

Other

Answer:

If your reason for dispute isn’t listed, please describe it in the “Reason for Dispute” field.

Get in Touch With Us

We’re here to answer any questions

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