Frequently Asked Questions
Toll Payment Info:
All lanes are open 24/7 and accept cash, credit cards (Visa, Mastercard, Discover, American Express), and E-ZPass®.
Note: Toll machines at Laburnum and Airport Connector ramps require exact change.
Ramp Toll Info:
If you pay at the Main Plaza, you won’t be charged again at the Laburnum or Airport Connector ramps. Ramp tolls only apply to travelers between Laburnum Avenue, Richmond International Airport, and I-295.
General Overview
What is Pocahontas Parkway and why should I use it?
Pocahontas Parkway (VA-895) is a nine-mile toll road connecting I-95, Chippenham Parkway (VA-150), and I-295 near Richmond International Airport. It offers a convenient, time-saving bypass around downtown Richmond for commuters, travelers, and commercial drivers.
What are the exits?
Pocahontas Parkway has several convenient exits and connections:
Interstate 95 (I-95): Northbound to Richmond, southbound to Petersburg.
Chippenham Parkway (VA-150): Access to Richmond’s Southside.
Interstate 295 (I-295): Bypass for eastern Henrico, airport, I-64, and I-95.
Laburnum Avenue / New Market Road: Midpoint exit for eastern Henrico.
Airport Connector (Exit 3 – Airport Drive): Direct access to Richmond International Airport.
Is there a toll to use the Parkway?
Yes, tolls apply. You can view current toll rates by visiting the Toll Prices page.
Are toll collectors available 24/7?
Toll attendants are available remotely every day from 5:00 a.m. to 9:00 p.m.
All booths use automated payment machines at all times.
If you need assistance outside these hours, please use the automated payment machines or contact customer service during regular business hours.
How does the Parkway help with traffic?
It provides the only southeastern bypass around Richmond, helping drivers avoid downtown Richmond and reducing congestion on I-64 and local roads.
Can it help me reach Richmond Raceway, vacation spots, or the beach faster?
Yes, it offers a faster route to Richmond Raceway, Virginia Beach, Williamsburg, and the Outer Banks by bypassing downtown traffic.
Is the Parkway useful for West End Henrico commuters?
Yes, especially for those traveling to the airport, Southside, or Chesterfield.
Toll Pricing
What are the current toll rates?
At the Main Plaza, two-axle vehicles will pay $5.95 at all times.
At the Laburnum Avenue and Airport Drive toll points, two-axle vehicles will pay $3.45 for travel to and from Interstate 295.
Multi-axle surcharges will apply at all toll points, as outlined in the chart on our Toll Rates page.
When did the new toll rates take effect?
The new toll prices took effect at 12:01 a.m. on April 1, 2025.
Why are tolls changing?
Pocahontas Parkway does not receive any state or federal funding. The current toll increase is a scheduled adjustment under the Concession Agreement with VDoT. Revenues are used to fund the construction of the Parkway, all operating expenses, including maintenance, safety services, snow removal, and future improvements.
Paying Tolls
What is the easiest way to pay a toll?
E-ZPass® is the most convenient and secure way to pay tolls on Pocahontas 895. To get started, call 1-877-762-7824, visit ezpassva.com, or stop by our office. We strongly recommend using E-ZPass® for a smooth and hassle-free travel experience.
Can I use electronic payment (E-ZPass®)?
Yes, you can use E-ZPass® on Pocahontas Parkway (Route 895). It’s actually the recommended and most convenient way to pay tolls on that road. E-ZPass transponders are accepted at all toll points along the Parkway, including the mainline and the Airport Connector.
Will I be charged again at Laburnum or Airport Connector after paying at the Main Plaza?
No, tolls at Laburnum Avenue and the Airport Connector only apply to drivers who don’t pass through the Main Plaza, typically those traveling between Laburnum, the Airport Connector, and I-295.
Drivers who pay at the Main Plaza will not be charged again for using the ramps.
What if I don’t have E-ZPass® or cash?
All lanes accept Visa, Mastercard, American Express, and Discover. If you miss a toll, pay online within 10 days using the Missed a Toll tool to avoid future fees.
What if I left my change at the toll booth?
If you made your payment at the main toll plaza, please contact us using the Contact Us form or call 804-822-3458 during business hours (Monday–Friday, 8 a.m.–4 p.m.).
Note: Change is not provided at the Airport Drive or Laburnum ramps.
What if I received an unpaid toll slip?
Visit our Payment Center to learn more about how to make a payment quickly and easily.
Can I pay for a missed toll before receiving a statement?
Yes, if you miss a toll, please wait at least 48 hours before using the Missed a Toll tool online. You have 10 days to pay the toll before a notice with additional fees is issued.
For assistance, you can:
Use our Contact Us form
Call 804-822-3458 or 1-866-428-6339
When leaving a message, please include your license plate number and state for faster service.
What do I do if I have a problem with my payment?
Use the Contact Us form or call customer service.
Include your license plate number and state for faster service.
E-ZPass® Information
What is E-ZPass®?
An E-ZPass® is a winshield-mounted transponder that allows you to drive through toll plazas without stopping. The toll is automatically deducted from your prepaid account.
To avoid billing issues and extra fees, make sure your license plate is correctly linked to your E-ZPass account.
What's the advantage of E-ZPass®?
With E-ZPass®, there’s no need to scramble for loose change or cash, no hassle of opening your window in bad weather, and no waiting in lines at the toll plaza. You’ll enjoy seamless access to non-stop, open toll lanes on Pocahontas Parkway. Plus, installation is quick and easy—no tools required.
How do I get an E-ZPass®?
You can get an E-ZPass® in Virginia with or without a credit card.
Sign up online at ezpassva.com with a credit card for automatic payments.
Without a credit card, buy a prepaid E-ZPass® On-the-Go kit at DMV or retail stores, then register it online or by phone. Reload with cash, debit, or a reload card.
Will it work on other toll roads?
Yes, E-ZPass® works on all Virginia toll roads and across a 17-state network, including Maryland, Pennsylvania, New Jersey, and New York. It’s a convenient way to pay tolls with one account and transponder—perfect for frequent travelers.
What happens if I don't have enough money in my E-ZPass® account?
If your E-ZPass® transponder isn’t functioning properly, visit ezpassva.com or call 1-877-762-7824 to check your account. You may need to update your payment information or request a replacement transponder.
To avoid toll violations, use the Missed a Toll feature on this website or contact customer service directly. Be sure to provide your license plate number for assistance.
Who operates E-ZPass®?
In Virginia, the E-ZPass program is operated by the Virginia Department of Transportation (VDOT).
What if my E-ZPass is broken or deactivated?
If your E-ZPass® transponder is broken or has been deactivated, take action promptly to avoid missed tolls or violations.
Check your account at ezpassva.com or call 1-877-762-7824 to confirm the status of your transponder.
1. If it’s broken, you can request a replacement.
2. If it’s deactivated due to inactivity or account issues, you may need to relink it to your account or update your payment information.
In the meantime, you can pay tolls manually using the Missed a Toll option on this website or by contacting customer service. Have your license plate number and state of registration ready.
Toll Violations
Is a toll violation a police-issued ticket?
No, the police do not issue toll violation tickets.
However, unpaid tolls are legally required to be paid. Under Virginia law, if a driver travels on a toll road without paying, they may face significant fines. In certain cases, this can also lead to the suspension of vehicle registration through the Virginia Department of Motor Vehicles. These consequences apply to both Virginia residents and out-of-state drivers.
Why did I get a statement if I have E-ZPass®?
There are several reasons your toll charges may not have processed through your E-ZPass account:
- License plate not registered
- Insufficient funds
- Transponder not mounted correctly
- Vehicle compatibility issues
- Account-related problems
For more details, please review our dispute forms.
Why was my license plate photographed?
Your vehicle was recorded traveling on Pocahontas Parkway without payment. Our system uses cameras to capture an image of the vehicle at the date and time of travel to verify the toll transaction.
What if I wasn’t the driver?
Our system sends notices to the registered owner listed with the DMV, as that individual is legally responsible for any tolls incurred by the vehicle, regardless of who was driving.
What if my vehicle/license plate was stolen?
If your vehicle or license plate was stolen at the time of travel, please attach a copy of the official police report when filing a dispute. This documentation helps us properly review and resolve any related toll transactions.
Please note: the police report must be filed before the violation date. If it was filed afterward, you may still be held liable for the toll notice.
What if the vehicle owner is deceased?
Please attach a copy of the death certificate to the dispute form. This documentation ensures we can accurately review and resolve any related toll transactions.
Note: If violations occurred after the date of death, responsibility falls to the estate.
Why are charges higher than expected?
Unpaid tolls can result in administrative fees and penalties ranging from $12.50 to $600 per violation, depending on how long the toll remains unpaid and whether the matter escalates to collections or court. These charges cover processing and are authorized under Virginia law.
To avoid additional fees, pay missed tolls promptly and keep your DMV registration and address information up to date to ensure proper billing and communication.
Safety & Traffic
Who patrols Pocahontas Parkway?
Local law enforcement officers and the Virginia State Police regularly patrol Pocahontas Parkway to ensure safety and enforce traffic laws. While they do not issue toll violation notices, their presence helps maintain a secure and orderly environment for all drivers.
What if I break down or have an accident?
If you experience vehicle trouble, move to a safe area and call for help using your cell phone or dial 511 for highway assistance. Pocahontas Parkway staff may stop to check on you, and roadside cameras help monitor and respond to incidents quickly.
How do I report a problem?
If you need to report a problem related to the Pocahontas Parkway (Route 895), you can reach out by calling the general information line at 804-822-3458 or submitting your concern through the Contact Us form.
What safety features are in place?
Pocahontas Parkway offers a smooth, reliable ride on well-maintained lanes with express tolls that reduce congestion. Safety features include highway lighting, security cameras, law enforcement patrols, clear signage, and real-time traffic monitoring—ensuring a secure and efficient drive for all travelers.
Where can I get real-time traffic updates?
For real-time traffic updates on Pocahontas Parkway (Route 895), visit 511 Virginia or check the Waze Live Map for current conditions.
To report a problem or ask a question, call 804-822-3458, or you can send us a message through the Contact Us form.
Accessibility & Customer Experience
Are there services for disabled drivers?
Our website is ADA-compliant. For additional assistance, contact our customer center.
What languages are supported on the Parkway and website?
English and Spanish. For other languages, you may need a translator.
How can I provide feedback about my experience or the website?
You can provide feedback about your experience or the website by completing our short survey. Please click the link below to share your thoughts: User Survey.
Airport Access
Can I use the Parkway to reach the airport?
Yes, Pocahontas Parkway offers convenient access to Richmond International Airport, making it an ideal route for travelers seeking a smooth and efficient drive. For real-time traffic updates, visit 511 Virginia or check Waze Live Map for community-sourced traffic conditions.
What’s the easiest route to the airport?
Using our Airport Connector Road is the easiest way to get to Richmond International Airport. Simply get on Pocahontas Parkway (VA-895) and watch for signs marked “Airport Connector” or “Airport Drive.” This dedicated exit provides a direct, toll-based route that leads straight to the airport via Richard E. Byrd Terminal Drive—making your trip smooth, fast, and hassle-free.
Get More Help & Support
Our Hours:
- Monday - Friday: 8 a.m. to 4 p.m.
